Cancellations and payments, kept clear
Refund & Cancellation Policy
This policy explains what happens when a Viranova reservation is cancelled and how any payment already recorded is reviewed and refunded.
Effective and last updated: October 10, 2026
1. Cancelling or changing a reservation
You may use the private management link in your confirmation email to cancel or change the reservation date or start time until the scheduled start. You may also contact Viranova. A change depends on availability and is complete only after the updated reservation is confirmed.
2. Unpaid reservations
Website reservations are normally paid at Viranova. If no payment has been made or recorded, there is no payment to refund when the booking is cancelled.
3. Payments already made
Cancelling a booking does not automatically move money. If a payment was already made, contact staff and provide the booking reference and, where available, the receipt or GCash, Maya or QR transaction reference. Staff will review the booking and record the payment as refunded when a refund is completed.
4. Refund eligibility
Eligibility depends on the circumstances, including whether the service was used, whether Viranova could provide the reserved space and any agreement made with staff. This policy does not limit remedies or consumer rights available under Philippine law, including for a service that is not provided as agreed.
5. Refund method and timing
When a refund is approved, Viranova will use the original payment method where practical or another method agreed with the customer. The time for funds to appear can depend on GCash, Maya, QR or other payment processing systems. Staff can confirm when Viranova has completed its part of the refund.
6. Questions and disputes
Contact Viranova first so we can review the booking and payment record. Keep any receipt or transaction reference until the matter is resolved. Nothing here prevents a customer from using remedies available under applicable law.
Request help with a cancellation or refund
Email viranova.staffers@gmail.com or call +63 977 394 4285. Include the booking reference, payment amount, payment method and transaction reference if one was issued. See the Booking Terms for the rules that apply to the reservation itself.